Under proposed changes to the Code of Practice, viewers will be able to complain about television programmes simply by sending an email to the network.
The Australian Communications and Media Authority has recommended the code be amended to allow the electronic lodgment of complaints so problems are picked up early and dealt with quickly, reports The Australian.
If the move goes ahead, networks would need to hire extra staff just to deal with the complaints. As it is, they deter audiences from contacting them via email. Nine even dropped its open forum on its website, strategically shifting comments devoted to specific shows.
In order to lodge an official complaint about programmes, viewers must send a written complaint sent by mail. Under the proposal viewers would still be required to provide details of the program, the time slot and all the personal information needed for the network to respond.
Free TV Australia is pushing for only one complaint from a person about the same issue to be accepted.
Source: The Australian