If the move goes ahead, networks would need to hire extra staff just to deal with the complaints. As it is, they deter audiences from contacting them via email. Nine even dropped its open forum on its website, strategically shifting comments devoted to specific shows.
In order to lodge an official complaint about programmes, viewers must send a written complaint sent by mail. Under the proposal viewers would still be required to provide details of the program, the time slot and all the personal information needed for the network to respond.
Free TV Australia is pushing for only one complaint from a person about the same issue to be accepted.
Source: The Australian