Foxtel has apologised to angry Game of Thrones fans who were unable to watch the show’s return on Foxtel Now, last night.
The newly relaunched streaming service, which was expecting a big subscriber uptake with the return of the series, was offline for most of last night.
While fans took to social media to vent their anger, Foxtel posted an apology in a Facebook post saying, “We are devastated that due to unprecedented demand, we are experiencing problems with our online services this evening. Obviously this comes at a time when so many of our customers are wanting to watch the first episode of season 7 of Game of Thrones.
“We can assure you that we are doing everything we can to resolve these problems.”
A spokesperson later nodded to HBO’s own crash in the US and Latin America, but it was of little comfort to Australian viewers who had been promised a legal and speedy access to the new series.
Foxtel spokesman, Bruce Meagher said tonight, “We are devastated that some customers experienced technical issues tonight. As was the case in the U.S. and Latin America, the unprecedented rush for a subscription just prior to the telecast, crashed the system. Foxtel engineers are working through the night to resolve the issue.
“It’s most unfortunate and we apologise to those affected. We are committed to resolving the technical faults immediately and together with our broadcast partners around the world, we are giving this the same degree of priority. We assure anyone impacted that they will be able to watch the first episode of Season 7 either On Demand or via one of our encore screenings throughout the week.
“We will continue to communicate with affected customers to ensure they are fully informed,” he said.
But so far Foxtel has not confirmed any refunds for aggrieved viewers, who inundated the service with complaints.
#foxtelnow don't illegally stream, they said. We'll give you an affordable option, they said.
— Mossy (@BrotherAmos) July 17, 2017
— Erin (@DailyRin) July 17, 2017
— Brent Smart (@smarty_said) July 17, 2017
— Frank Fratti (@ThisIsFratti) July 17, 2017
— Terrence Jarrad (@hailtonothing) July 17, 2017
— Josh Bradshaw (@joshibradshaw) July 17, 2017
— Renato Meireles (@RenatinMeireles) July 17, 2017
— Jimmy V (@jimmygunner) July 17, 2017
— Josh McFarlane (@joshuamcf) July 17, 2017
Foxtel says there are replays today at Midday, 9.15pm, on Wednesday at 1.20pm, Thursday at 10.10pm, Friday at 11.25am and Saturday at 8.30pm.